Privacy at a Glance
Data Protection
We use encryption and secure servers
No Selling
We never sell your personal data
Your Control
Access, update, or delete your data
1. Introduction
At tezeon ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By using our platform, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Name and contact information (email, phone number, address)
- Account credentials (username, password)
- Payment information (processed securely by third-party providers)
- Shipping and billing addresses
- Purchase history and preferences
- Communication preferences
Automatically Collected Information
When you visit our website, we automatically collect certain information:
- IP address and location data
- Browser type and version
- Device information and operating system
- Pages visited and time spent on our site
- Referring website information
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect for various purposes, including:
Service Delivery
- Process and fulfill orders
- Manage your account
- Provide customer support
- Send order confirmations and updates
Improvement & Marketing
- Improve our website and services
- Personalize your experience
- Send promotional communications
- Analyze usage patterns and trends
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We work with trusted third-party service providers for payment processing, shipping, email delivery, and analytics. These providers are contractually obligated to protect your information.
Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information:
- Encryption: All sensitive data is encrypted in transit and at rest
- Secure Servers: Our servers are protected by firewalls and security monitoring
- Access Controls: Limited access to personal information on a need-to-know basis
- Regular Audits: We conduct regular security assessments and updates
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using industry-standard practices.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience:
Essential Cookies
Required for basic website functionality, including:
- Shopping cart functionality
- User authentication
- Security features
Analytics Cookies
Help us understand how visitors use our website:
- Google Analytics for usage statistics
- Performance monitoring
- User behavior analysis
Marketing Cookies
Used for personalized advertising and marketing:
- Facebook Pixel for targeted ads
- Personalized product recommendations
- Retargeting campaigns
Cookie Control: You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.
7. Your Privacy Rights
You have the following rights regarding your personal information:
Access & Portability
- • View your personal data
- • Download your information
- • Request data portability
Correction & Deletion
- • Update incorrect information
- • Delete your account
- • Request data erasure
Communication Control
- • Opt-out of marketing emails
- • Manage communication preferences
- • Unsubscribe from newsletters
Processing Control
- • Object to data processing
- • Restrict processing activities
- • Withdraw consent
To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.
8. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:
- Account Information: Until you delete your account or request removal
- Transaction Records: 7 years for tax and legal compliance
- Marketing Data: Until you opt-out or withdraw consent
- Analytics Data: Aggregated data may be retained indefinitely
When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention schedule.
9. International Data Transfers
Your information may be transferred to and processed in countries other than Ghana. We ensure that such transfers are conducted in accordance with applicable data protection laws and that appropriate safeguards are in place.
Note: Some of our service providers (such as cloud hosting and analytics services) may be located outside Ghana. We ensure these providers maintain adequate data protection standards.
10. Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending an email notification to registered users
- Displaying a prominent notice on our platform
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
General Inquiries
Email: privacy@tezeon.com
Phone: +233 20 922 4795
Response Time: Within 48 hours
Data Protection Officer
Email: dpo@tezeon.com
Address: Accra, Ghana
Hours: Mon-Fri, 9AM-6PM GMT