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Terms and Conditions

Last updated: 10/27/2025

1. Introduction

Welcome to Tezeon("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our platform, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you may not access or use our services.

2. Acceptance of Terms

By creating an account, making a purchase, or using any part of our service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website.

3. User Accounts

To access certain features of our service, you may be required to create an account. You are responsible for:

  • Providing accurate and complete information
  • Maintaining the security of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use

You must be at least 18 years old to create an account and make purchases.

4. Products and Services

We strive to provide accurate product descriptions, images, and pricing. However:

  • Product colors may vary due to monitor settings
  • We reserve the right to correct pricing errors
  • Product availability is subject to change
  • We may discontinue products at any time

All prices are in Ghana Cedis (GHS) and include applicable taxes unless otherwise stated.

5. Orders and Payment

When you place an order:

  • You are making an offer to purchase products
  • We reserve the right to accept or decline your order
  • Payment must be completed before order processing
  • We accept various payment methods including mobile money and cards

Order confirmation does not guarantee product availability. We will notify you if items are unavailable.

6. Shipping and Delivery

Shipping and delivery terms:

  • Delivery times are estimates and not guaranteed
  • Risk of loss transfers to you upon delivery
  • You must inspect items upon delivery
  • Shipping costs are calculated at checkout

We offer free shipping on orders over GHS 200 within Ghana.

7. Returns and Refunds

Our return policy includes:

  • 7-day return window from delivery date
  • Items must be in original condition and packaging
  • Return shipping costs may apply
  • Refunds processed within 5-7 business days

Certain items may not be eligible for return due to hygiene or safety reasons.

8. Prohibited Uses

You may not use our service to:

  • Violate any laws or regulations
  • Infringe on intellectual property rights
  • Transmit harmful or malicious content
  • Attempt to gain unauthorized access to our systems
  • Use automated systems to access our service

9. Intellectual Property

All content on our platform, including but not limited to text, graphics, logos, images, and software, is the property of Tezeonor our licensors and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, or create derivative works without our express written permission.

10. Limitation of Liability

To the fullest extent permitted by law, Tezeonshall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use.

Our total liability shall not exceed the amount paid by you for the specific product or service giving rise to the claim.

11. Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information when you use our service.

By using our service, you consent to the collection and use of information in accordance with our Privacy Policy.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Ghana, without regard to its conflict of law provisions.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Ghana.

13. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: support@tezeon.com

Phone: +233 20 922 4795

Address: Accra, Ghana

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM GMT

Acknowledgment

By using tezeon, you acknowledge that you have read these Terms and Conditions and agree to be bound by them. These Terms constitute the entire agreement between you and Tezeonregarding your use of our service.